Frequently Asked Questions
Will the Christmas Eve service be streamed online?
No, there will be no livestream.
Are there reserved seats?
No, seats are on a first-come-first-served basis. Your whole party must be present before entering the check-in line.
Is there parking available?
No parking is available at the premises. Refer to nearby parking options here. It is recommended that you take public transportation.
How long will the service be?
The service will run for 70 minutes.
Are food and drinks allowed inside the theatre?
No, food and drinks are not allowed inside the theatre.
If I have a non-ticket related question, who can I contact?
What is our privacy policy?
To view our privacy policy, please click here.
When can I get tickets?
Tickets are available starting on November 17 at 6pm, until it sells out.
Does my child need a ticket?
Yes, your child will need a ticket.
Tickets are sold out. Is there a waiting list?
Yes, fill in this form and you'd be put on the waiting list. It doesn't guarantee you a ticket but we will do our best to accommodate your request.
I have extra tickets. How can I return them?
Please fill in this form and our team will assist you with the return process. Deadline for ticket returns is Sunday, December 22 at 5pm.
Can I change my ticketed service time?
You're strongly encouraged not to do so. But if you need to, fill in this form and our team will assist you.
Are the tickets transferable?
Yes, simply forward your ticket to the guest you’d like to transfer it to.
If I have question about my ticket, who can I contact?
HAVE QUESTIONS? Email Us